FAQ: What You Need to Know About Tempest & Sports Tourism Index™
Find answers to frequently asked questions about Tempest's acquisition of the Sports Tourism Index™ from Huddle Up Group.
We are thrilled to announce the acquisition of the Sports Tourism Index™ — one of the most powerful resources in the sports tourism industry — as well as a new, long term strategic partnership with sports consultancy Huddle Up Group.
See below for answers to common questions regarding the partnership and how existing Tempest and Huddle Up Group clients can manage their accounts. If you have additional questions, please contact Cole McKeel ([email protected]) or [email protected].
Who will manage the Sports Tourism Index™ + Scout moving forward?
The Sports Tourism Index™ + Scout will be managed by the team at Tempest as a division of iDSS. The Tempest Team and the Huddle Up Group team will be working closely together on client success initiatives and the technological roadmap.
Will the Huddle Up Group continue to provide their services?
Yes, the Huddle Up Group will continue to offer its consulting services as well as work with Tempest in managing and marketing the Sports Tourism Index™ + Scout platform.
Who will bill my organization for my Sports Tourism Index™ + Scout All-Access membership?
Future renewal notices and invoices will be sent out by Tempest.
If I am a Sports Tourism Index™ + Scout user, but I am not a Tempest iDSS user, what does this mean for my organization?
Sports Tourism Index™ + Scout does not require an iDSS Subscription and can be accessed independently just as it stands today.
If I am a Tempest iDSS user, but not a Sports Tourism Index™ + Scout user, what does this mean for my organization?
The Tempest team will be individually reaching out to current iDSS users to provide a detailed Q&A introduction to the Sports Tourism Index™ + Scout, and will assist with activation, implementation, and training where needed.
Who should I contact for administrative support for my Sports Tourism Index™ + Scout account?
Please contact [email protected] for all support requests.
Who should I contact for billing support for my Sports Tourism Index™ + Scout account?
Please contact [email protected] for all billing support requests.
Will pricing for the Sports Tourism Index™ + Scout change my renewal cost?
We have no plans to adjust pricing for the Sports Tourism Index™ + Scout.
Will I be assigned a new client manager for the Sports Tourism Index™ + Scout?
Huddle Up Group and Tempest team members will be reaching out to all Sports Tourism Index™ and Scout subscribers over the next few weeks and will update you on your Client Manager. In the meantime, for immediate assistance, please contact [email protected].
