Tempest helps destination organizations be powerful assets for their community. We do this by creating websites that locals can be proud of, providing cloud software that strengthens relationships, and marketing programs that support local communities
WHO WE ARE LOOKING FOR
We are looking for a passionate Client Success Analyst to join our team. You will work closely with our development, delivery, professional services, and account services team to support customers located in destinations all over North America.
The ideal Client Success Analyst candidate thrives in a fast paced team environment and collaborates well across departments to ensure SLA and client satisfaction goals are met. Your strong multitasking and organizational skills will be leveraged in conjunction with must have interpersonal skills including verbal and nonverbal communication, the ability to handle conflict, teamwork, empathy, listening, and a positive attitude.
If you are looking to strengthen and grow your technical support, training, and interpersonal skills; have a passion for Software, work well with others, and love to travel - this position is for you!
A DAY IN THE LIFE OF A TEMPEST CLIENT SUCCESS ANALYST:
Support customers in the usage of existing and new features of our software solutions including but not limited to the iDSS Saas Platform and Craft CMS
Address customer concerns received through Phone Call, Support Ticket, and community communication channels
Leverage and assist with creation of internal documentation and our growing customer-facing online community materials to solve customer concerns