Client Success Agent

Location: Philadelphia, PA

As a Client Success Agent you will be the first point of contact for all inbound client questions from our clients via email and phone.  You will work closely with your Client Success Colleagues as well as the Tempest development team to provide timely, professional, and accurate responses to our clients requests.  

We are looking for team players who value diversity, hard work, and creativity. Bonus points if you are passionate about travel industry. 

Responsibilities

  • Provide timely, professional, and accurate responses to client inquiries via phone and email.
  • Provide trainings via web conferences and in-person
  • Learn and become an expert in iDSS through onboarding program and continued learning
  • Shift will be 11:00 AM to 8:00 PM ES
  • Travel up to 15% 

Minimum Qualifications

  • Minimum of 3 years experience working in a customer service/support role
  • Proficiency in Microsoft Office Suite & Google Apps for business  
  • CRM experience (Salesforce, Microsoft dynamics, Tourism Focused CRM experience a plus iDSS, Simpleview, Ungerboeck) 
  • Strong communication skills both written and verbal 
  • BA/BS Degree 

Preferred Qualifications 

  • Experience working in a support, customer success, or technical account management role at a software/SaaS organization. 
  • Experience writing and editing end user documentation.
  • Experience conducting online and in-person training. 

Benefits

  • Competitive Salary
  • New Center City office close to transit and ample dining option
  • Flexible paid vacation & holidays (we promote a healthy work & life balance)
  • Medical Benefits
  • Retirement Plan
  • Casual work atmosphere
  • Career growth opportunities

Qualified candidates please email resume and cover letter to [email protected]