As a Client Success Agent you will be the first point of contact for all inbound client questions from our clients via email and phone. You will work closely with your Client Success Colleagues as well as the Tempest development team to provide timely, professional, and accurate responses to our clients requests.
We are looking for team players who value diversity, hard work, and creativity. Bonus points if you are passionate about the travel industry.
Provide timely, professional, and accurate responses to client inquiries via phone and email
Provide trainings via web conferences and in-person
Learn and become an expert in iDSS CRM through onboarding program and continued learning
Shift will be 8:30 am - 5:30 pm
Travel up to 15%
Minimum of 3 years experience working in a customer service/support role
Proficiency in Microsoft Office Suite and Google Apps for business
CRM experience (Salesforce, Microsoft Dynamics, tourism-focused CRM experience a plus iDSS, Simpleview, Ungerboeck)
Strong communication skills both written and verbal
Bilingual in English and French
Experience working in a support, customer success, or technical account management role at a software/SaaS organization.
Experience writing and editing end user documentation.
Experience conducting online and in-person training.
New Center City office close to transit and ample dining option
Flexible paid vacation & holidays (we promote a healthy work & life balance)